Denim Repairs
- Every pair of Assembly Label denim comes with a promise of free repairs. We repair any broken area of the denim, and you can repair them as many times as needed. This applies to all denim styles sold directly through our website or in our stores.
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The following products are covered by the denim guarantee: all jeans sold from Thursday August 11th 2022 onwards; all denim shirts, shirts and jackets sold from Wednesday 14th 2024.
- To send your denim in for repair, please reach out to our Customer Care team by emailing enquiries@assemblylabel.com. Please include a description of the fault/what needs to be repaired and attach a photo.
- Once your item is sent back to us, our team will assess the repair and provide you with next steps on the repair process. If the repair is unable to be actioned your item will be donated to our Re-Worn program and we will issue you a replacement.
- We do our best to repair your denim quickly and will send through a repair timeframe once we have received your garment. Please note, during peak times it may take 4 - 6 weeks to fully process and return your repair.
- We do our best to find a perfect match in terms of fabric and hardware when we repair your item. In cases where we do not have an exact match available, we’ll do our best to get as close as possible.
- Please note: For safety and sanitary reasons, by law all items need to be sent in a clean condition. We ask that all items posted in for repair or assessment are freshly washed and dry - our repair technicians will appreciate it. Dirty items will be returned unrepaired.