Please note* Assembly Label do not cover the cost of return shipping back to Australia.

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 30 days^ of receipt where the products are in new, unworn, unwashed condition with tags attached. For swimwear all tags and hygiene stickers need to be in place and still attached to be eligible for a refund. Earrings are not eligible for a return and are final sale.

Please note, sale items are only subject to a store credit and must be returned online or via one our of Surplus stores only.

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit.

4. Once confirmed, please package and ship your items using a traceable shipping service to:

L/P - Assembly Label (Online Returns)
Unit 9, 2-12 Beauchamp Rd
Banksmeadow NSW 2019
Australia

5. Once received, your refund will be issued within 5-7 business days. 

If you have any questions about our returns policy, please free to contact us.

Please note: Assembly Label cannot be held liable for garments lost or damaged in the return shipping process and sent without tracking. Please ensure you select a service that provides a tracking number. 

Promotions

All items included within our Choose What You Pay or Online Warehouse Sale promotion are final sale and cannot be returned or exchanged. 

Returning Online Orders In Store

If you would prefer to return your item in your local Assembly Label store, please ensure your return adheres to our Returns Policy above. Our stores can offer refunds, exchanges or credit notes for online orders.

Please note* Assembly Label cannot be held liable for garments lost or damaged in the return shipping process and sent without tracking. Please ensure you select a service that provides a tracking number.

^Our Returns Policy has changed from 60 days to 30 days effective October 1st 2022.

Exchanges

We happily offer exchanges for a new size, colour or style. Simply lodge your return on our online returns portal and follow the prompts to exchange or shop now. Alternatively, you can visit your nearest store to facilitate an on the spot exchange.

If you have any questions about shipping and returns, please free to contact us or use the live chat function below. 

Please be aware that all items included in our Choose What You Pay or Online Warehouse Sale promotion are final sale and cannot be returned or exchanged unless otherwise required by New Zealand Consumer Law.