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Returns

We offer 30 day returns on items that are in unworn, unwashed original condition with tags attached. All earrings, final sale and online warehouse sale items are final sale and cannot be returned.

To return an item, please process a returns request through our Returns Portal using your order number and postcode used when placing the original order.

Once this is completed you will be required to send your return to our warehouse using a traceable shipping method. 

Once we receive your return, we will process your refund back to your original payment method and notify you when this has been completed. Please note, this can take 2-5 business days depending on your bank provider.

You can find our full returns policy here.

Please note: Please ensure you have clearly marked your order number on the front of your returns parcel. If this can not be identified, you may experience delays receiving your refund until we can identify your package.

Yes, please head over to our Returns Portal to request a return. International customers are responsible for all return shipping costs.

Please send your return to:

Order #

L/P - Assembly Label Online Returns
Unit 9, 2-12 Beauchamp Rd
Banksmeadow NSW 2019
Australia

Once we receive your item, we will process your refund back to your original payment method and you will be notified via email once this has been processed. Please note, this can take 2-5 business days depending on your bank provider.

We happily offer exchanges for the same item in a different size or colour. Alternatively if you would like to exchange for a different item, please reach out to our customer care team for assistance.

As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.

We can accept online returns and exchanges in store. Please note all Choose What You Pay, Online Warehouse Sale items are final sale and cannot be refunded. Likewise, Earrings cannot be returned. Swimwear will only be accepted as a return if tags and hygiene stickers are still in tact.

Yes, once your return has been processed you will receive a Gift Card containing a unique code which is valid online or in stores. To redeem the credit online please enter the code in the Gift Card/Discount Code box or head into store with your gift card email.

Due to hygiene considerations, all jewellery are final sale.

All sale and marked down items or promotion are final sale and cannot be refunded or exchanged unless faulty. Store credit is available unless stated otherwise.

Please choose mindfully. Swimwear can only be returned if hygiene stickers and tags are still in place.

Of course, pending your return adheres to our returns policy and you either have the purchase attached to your Assembly Label account or you have the purchase on your bank statement this is sufficient proof of purchase.

Yes, once we process your refund Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay is a third party, please allow time for this to be processed.

Sure, please ensure the item is returned in new, unworn, unwashed original condition with tags attached. Please head over to our returns portal and select "returning or exchanging a gift"

Re-Worn

Your pre-loved Assembly Label items can be dropped off to any of our stores or sent via post — just follow the steps in our easy online contribution process to create your free shipping label. At this stage, customers in New Zealand can contribute pre-loved items in store but are not able to contribute through the complimentary online process.

We accept all pre-owned Assembly Label garments, no matter what condition they’re in. If they are in a suitable condition, they’ll become part of a future Re-Worn capsule collection. Items deemed unsuitable will be responsibly recycled by our Australian-owned recycling partner.

Pre-owned Assembly Label items can be brought in to any of our retail stores in Australia and New Zealand. Our store staff will be able to assist you. For customers in Australia who cannot drop off their items in person, we accept contributions via post. Create your free shipping label here. This online process is currently not available in New Zealand.

Yes! We believe that circular services like Re-Worn are the future and we want to encourage customers to embrace circular practices. As an incentive, you’ll receive 20% off your next Assembly Label purchase when you contribute to Re-Worn. A 20% discount code will be generated when we receive your contribution and it will be valid for 90 days. Please note, the 20% off incentive is awarded per contribution made, and not per contributed item. If you want to make multiple contributions, a new 20% discount code can only be awarded every 30 days. Our greatest incentive is to support a circular economy.

If you are bringing your pre-loved items in store, you will receive your 20% discount code via email at the time of your contribution. Items contributed via post will arrive at our warehouse and be inspected by our team, who will then issue your 20% discount code via email within 5 business days. This discount code can be used online or in any of our stores and is valid for 90 days.

All items purchased from the Re-Worn collection are final sale items. They will not be able to be returned for a refund, credit note or exchange unless deemed faulty. If you no longer want your Re-Worn collection item, it can be re-contributed through the Re-Worn take-back service to extend its life.

Customers in New Zealand can drop off pre-loved Assembly Label items to our Newmarket store. Unfortunately at this stage if you live outside Australia and wish to make a contribution via post, we do not currently cover the cost of shipping and cannot provide a free shipping label.

Yes! We want Assembly Label clothes to get as much wear as possible. That’s why we offer a repair service through all our retail stores. Should one of your Assembly Label garments lose a button, have a loose thread or a pulled seam, we will happily have it professionally mended, free of charge. For advice on how to best care for and extend the life of your Assembly Label clothing, please read our Fabric Care Guides.

All Assembly Label items contributed to Re-Worn are laundered and, if necessary repaired in Sydney, Australia.

All sales made from our Re-Worn collections cover the cost of providing this circular service. Some of those costs include freight, dry cleaning, repairs and wages. At the time of writing, Re-Worn is not a profitable part of our business and all sales from Re-Worn go back into providing this service. We launched this service because we envision a future in which circular practices are the norm.

Extending the life of your clothing starts with simple everyday practices. These include following care instructions when washing your clothes to keep them in premium condition, repairing minor flaws like loose buttons, donating pieces you no longer wear to charity shops, reselling items you no longer use and contributing to circular services, like Re-Worn.

Choose What You Pay

We are proud to partner once again with Curing Homesickness. Funds raised will help get kids home from hospital sooner by investing in research, equipment and amazing health professionals. Learn more about their initiatives at Curing Homesickness.

All styles on our Choose What You Pay store are offered at up to 50% off the standard retail price with three additional pricing options. If you choose to pay more for the product, the difference will be donated to charity and matched equally by Assembly Label. The more you pay, the more we both contribute and the greater the total donation. To view how it works and for more information head here.

Items within our Choose What You Pay sale will be marked with a 'final sale' banner. These items are final sale and cannot be returned for a refund, or exchange (unless faulty). We recommend choosing carefully to avoid disappointment.

All items will need to be returned online and cannot be returned in store unless it is to one our Surplus stores; Alexandria, Birkenhead Point and Cremorne.

Unfortunately no, our welcome registration offer cannot be used on 'final sale' items. You can still however use gift cards and credits (from returns) during this time. 

It will not be available at the discounted price, some items may be restocked at a later date.

Unfortunately no, this offer is not available on previously purchased items.

We are unable to edit or cancel your order once it is placed through our online store. Please be mindful when checking out to ensure your shipping details are correct and the items in your cart are correct.

Product

Next to each product under the size selection, there is a general 'Size Guide', please click on this to determine which size will be best suited for your body.

Alternatively, our customer care team are equipped with style knowledge of each garment, please contact us for guidance.

Our collection is based around core pieces, which are consistently restocked throughout the year. However, each season we release exclusive colour ways in new silhouettes which are produced in limited quantities and will not be restocked. For specific information about restocking, please contact us.

Please turn your garment inside out, the care instructions are specified on the care label on the side seam of the garment.

Launder your linen pieces on a low temperature in lukewarm or cold water. Use a gentle machine cycle and a delicate detergent to protect the fabric. Please refer to the care instructions on the garment.

Our Assembly Label garments are designed to stand the test of time. Please send us an email and let us know what’s happened to your item, include a photograph and as much information as possible.

You can find our Wool Coat FAQs and size guide here.

How We Work

In 10 years of business at Assembly Label, we as a company have never sent items to landfill.  

Since launching our repair service, we have laundered and repaired 861 items and collected 243kg of unrepairable garments. Creating the Reworn initiative will allow us to continuously work on our carbon footprint and manage our impact. 

Accounts

Get in touch with our customer care team and they will send you a password reset email. Alternatively, click 'forgot password' underneath the sign in button and follow the prompts.

Log into your Assembly Label account and select ‘Addresses’, this will allow you to edit and delete your addresses.

Please scroll to the bottom of our email, there is an ‘Unsubscribe’ button. Please click on it and follow the prompts.

Get in touch with our customer care team and we will assist with deleting your account.

Gift Cards

Gift vouchers are not refundable, so please choose mindfully.

All gift cards are valid for 3 years from purchase. If you have any trouble accessing or processing your gift card, please live chat us during business hours or contactcustomer care.

At the checkout, enter your discount code in the ‘Gift Card/Discount Code' box and select ‘Apply' the total will repopulate with the discount applied. 

Unfortunately, if gift cards are not used at the checkout we are unable to add them retrospectively to an order.