Free express shipping over $150 and 60 day returns*

Returns

We offer 60 day returns on all items that are in unworn, unwashed original condition with tags attached. To return an item, please process a returns request through our Returns Portal using your order number and postcode used when placing the original order. Once this is completed you will be required to send your return to our warehouse using a traceable shipping method. 


Once we receive your return, we will process your refund back to your original payment method and notify you when this has been completed. Please note, this can take 2-5 business days depending on your bank provider.


You can find our full returns policy here.


Please note: Please ensure you have clearly marked your order number on the front of your returns parcel. If this can not be identified, you may experience delays receiving your refund until we can identify your package.

Yes, please head over to our Returns Portal to request a return. International customers are responsible for all return shipping costs.

Please send your return to:

Order #

L/P - Assembly Label Online Returns
Unit 9, 2-12 Beauchamp Rd
Banksmeadow NSW 2019
Australia

Once we receive your item, we will process your refund back to your original payment method and you will be notified via email once this has been processed. Please note, this can take 2-5 business days depending on your bank provider.

We happily offer exchanges for the same item in a different size or colour. Alternatively if you would like to exchange for a different item, please reach out to our customer care team for assistance.

As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.

We can accept online returns and exchanges in store. Please note all sale & CWYP items are final sale and cannot be refunded.

Yes, once your return has been processed you will receive a Gift Card containing a unique code which is valid online or in stores. To redeem the credit online please enter the code in the Gift Card/Discount Code box or head into store with your gift card email.

Due to hygiene considerations, all jewellery are final sale. All items included in our Choose What You Pay and sale promotion are final sale. Please choose mindfully.

Of course, pending your return adheres to our returns policy and you either have the purchase attached to your Assembly Label account or you have the purchase on your bank statement this is sufficient proof of purchase.

Yes, once we process your refund Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay is a third party, please allow time for this to be processed.

Sure, please ensure the item is returned in new, unworn, unwashed original condition with tags attached. Please head over to our returns portal and select "returning or exchanging a gift"

RE-WORN

All items can be returned in any of our stores and our store will deem whether these are in a suitable condition to be resold via RE-WORN, alternatively your items will be sent to be recycled with our recycling partner. 

All RE-WORN items purchased will be final sale items. These will not be able to be returned, however they can be re-donated through RE-WORN to continue their lifecycle.

At Assembly Label we are proud to offer a repair service from all our retail stores. If you lose a button, have a loose thread or a pulled seam, we will gladly have this professionally mended free of charge.

There is no incentive at this stage, RE-WORN is a service to allow our customers to return pre-loved pieces, but each customer that does so will contribute to supporting a circular economy.

Any pre-loved Assembly Label items can be returned in any retail store for collection.

All sales made from our RE-WORN initiative cover the cost of providing this service toward a more circular economy. Some of these costs include freight, dry cleaning, repair and wages.

How We Work

In 10 years of business at Assembly Label, we as a company have never sent items to landfill.  

Since launching our repair service, we have laundered and repaired 861 items and collected 243kg of unrepairable garments. Creating the Reworn initiative will allow us to continuously work on our carbon footprint and manage our impact. 

Product

Next to each product under the size selection, there is a general 'Size Guide', please click on this to determine which size will be best suited for your body. Alternatively, our customer care team are equipped with style knowledge of each garment, please contact us for guidance.

Our collection is based around core pieces, which are consistently restocked throughout the year. However, each season we release exclusive colour ways in new silhouettes which are produced in limited quantities and will not be restocked. For specific information about restocking, please contact us.

Please turn your garment inside out, the care instructions are specified on the care label on the side seam of the garment.

Launder your linen pieces on a low temperature in lukewarm or cold water. Use a gentle machine cycle and a delicate detergent to protect the fabric. Please refer to the care instructions on the garment.

Our Assembly Label garments are designed to stand the test of time. Please send us an email and let us know what’s happened to your item, include a photograph and as much information as possible.

Accounts

Get in touch with our customer care team and they will send you a password reset email. Alternatively, click 'forgot password' underneath the sign in button and follow the prompts.

Log into your Assembly Label account and select ‘Addresses’, this will allow you to edit and delete your addresses.

Please scroll to the bottom of our email, there is an ‘Unsubscribe’ button. Please click on it and follow the prompts.

Get in touch with our customer care team and we will assist with deleting your account.

Gift Cards

Gift vouchers are not refundable, so please choose mindfully.

All gift cards are valid for 3 years from purchase. If you have any trouble accessing or processing your gift card, please live chat us during business hours or contactcustomer care.

At the checkout, enter your discount code in the ‘Gift Card/Discount Code' box and select ‘Apply' the total will repopulate with the discount applied.